Shout out to VIAM

lintond

WKR
Joined
Mar 17, 2013
Messages
1,424
Location
Oregon
Big shout out to Tristan and VIAM outdoors. I ordered a quilt and after receiving it decided I wanted some straps to wrap around under my pad. I'm a pretty active sleeper, so it helps to keep me on my pad. A simple question asking for a few snaps so I could make them myself, and Tristan went above and beyond and made me some himself. They arrived in the mail and I didn't even pay for them. I'll have to call tomorrow and get them some money.

So I'm super impressed with the customer service! :cool:
 
Joined
Jul 28, 2014
Messages
3,616
Totaly agree . I ordered pull outs from him and he didn't have the color material i chose on the web. He messaged me if a diff color was fine and of course it was. He expedited shipping and threw in a nice care package of stuff.

I then thought wow this guy looks out for his customers. I ordered a quilt with a sewn foot box , he doesnt usually sew his foot box so this was special order. I also needed it within a 3 week period. I HAD IT IN TWO WEEKS. Quality is amazing and it came with a compression sack not a basic stuff sack.

Viam goes way above and beyond for customer service and quality of product is awesome, he will continue to get my business.


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