Recent content by Differentshoes

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    I'm Walking Through the Maven Repair/Warranty Process

    Does Maven send a return label to cover the shipping cost for repairs?
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    Athlon customer service

    Thank you for the feedback. It was not early on. After a number of emails and about a month of waiting for an update, they made this offer. There was little communication unless I emailed them first. To begin with, it was disappointing that they let a broken spotter to be sent as a replacement...
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    Athlon customer service

    I emailed them today. Got a response a little while later that, "Your replacement was put in to the system today, and a tracking number will follow when the item is fulfilled." Not happy about having to continously promp, and still a bummer about settling for less expensive item. I worked in...
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    Athlon customer service

    It seems your experience is more typical, and it's great that the turnaround was so fast. As for my spotter, no update unfortunately. Emailed them last week to just send the Ares because I need a spotting scope. I suppose that the larger objective lense will add some benefit, even though I was...
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    Athlon customer service

    Thanks for the welcome. I have been reading this forum for years. Decided to officially join today in order to post my question. Glad this isn't standard for Athlon. Thank you for offering to see if you can be of assistance. Will likely reach out at some point. Not sure when though. My schedule...
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    Athlon customer service

    I bought a Cronus spotting scope 12-36x50. The objective lense had some very significant finishing issues on the inside. Sent it in for warranty. Had to pay shipping plus insurance (about $28). Was annoyed because I think they should have offered a return label like Vortex, but not the biggest...
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