Differentshoes
FNG
- Joined
- Feb 9, 2022
- Messages
- 6
I bought a Cronus spotting scope 12-36x50. The objective lense had some very significant finishing issues on the inside. Sent it in for warranty. Had to pay shipping plus insurance (about $28). Was annoyed because I think they should have offered a return label like Vortex, but not the biggest deal. They replaced it under warranty but sent me one that was broken (!?). This time they agreed to send a return label. About a month went by and nothing. Finally, I reached out to them only to discover that they don't have any more of these- (Did they want to maybe let me know?...). They want to replace with Ares 15-45x65. I told them it wasn't right to offer replacement with something about $90 cheaper- especially considering the frustration and expense they put me through. Not to mention the lack of communication... Their response was along the lines of, "Well we repair or replace with similar value, and this is normal warranty policy for us. Warranty manager is away for the week..." Basically, "Too bad, get over it." I don't like how this was handled. Am I wrong to feel this way? Has anyone had a better experience? Lesson learned is stick with companies with better customer service? Vortex? Would love input on this. Thanks!