I looked at these a few years ago. At the time the waits on these tents could be a LONG time.
Lots of negative reviews from the backpacking forums on the customer service.
Maybe things have changed since then. They do have some nice looking tents though.
That is what I had heard although it seems that they have stepped up the shipping problems. As with most things I buy, i get it and then I don't like it. Be nice to hear from someone who has had some experience with them. As my other half says, "why do you need all those packs??"