Hi Guys, whether your into this technology or not, I just wanted to share my experience with SpyPoint cell trail cams & the company that produces them "GG Telecom". I purchased a Spypoint Link Evo back in 2018. I've had nothing but problems with it from the start. Right out of the box, the cam did not work. I contacted GG Telecom, which really took some doing. GG Telecom is a French Canadian company based out of Quebec Canada. They are very hard to get a hold of, and after reading reviews online after my initial purchase (yes I know, big mistake not reading reviews before buying), I can see why. I think their support team is constantly busy fielding phone call complaints on the very sub-par performance of their products. At any rate, I finally was able to get someone on the phone, and explain to them that the camera was not working at all. I was told I needed to send my camera back to them (on my own dime), which I reluctantly did. When I received the camera back, it still did not work. Thankfully in the meantime last year I ended tagging out & filling my buck tag pretty early in the season, and after that I stopped running my cams. Fast forward to fall of 2019, I decided to try to take another run at my Spypoint, and see if I could get them to get it working. After a series of days sitting on hold for 30+ mins, trying to get a support person to pick up my call, one finally did. The gentleman told me the mistake was on their end, and that my cam did not have the proper firmware update? He was able to update it over the phone, and to my surprise the cam did start to work & send pics. I thought maybe I was in the clear, and I purchased a monthly plan from them. The issue I'm having now is that last month the cam sent over the number of pics that I purchased in my plan. Once it reaches the number of pics set in your plan, it will no longer send over anymore until the counter zeros out at the first of the month. Well it's now a new month, and my app on my phone is still telling me the "the monthly photo transfer limit for this camera has been reached". I bit the bullet this afternoon, and tried to contact GG Telecom. I sat on hold for 35 mins, and then just gave up. At this time point in time, I'm giving up, and just wanted to share my experience in hopes to not have any of you go down this road as well.
I can say that my cousin & I started running a couple of Cuddeback Cuddelink cell cams this year, and we've had the complete opposite experience with these cell cams. We've found them to be very reliable & dependable. They are relatively easy to setup, and most of all they work as described. I really wish I would've gone the Cuddelink route in the begining over the Spypoint. I would've saved al ot of money, time & headache...
Anyone else struggling trying to use the Spypoint cell cams? There's quite a few formal complaints on GG Telecom & Spypoint on the Better Business Bureau. See Link below:
I can say that my cousin & I started running a couple of Cuddeback Cuddelink cell cams this year, and we've had the complete opposite experience with these cell cams. We've found them to be very reliable & dependable. They are relatively easy to setup, and most of all they work as described. I really wish I would've gone the Cuddelink route in the begining over the Spypoint. I would've saved al ot of money, time & headache...
Anyone else struggling trying to use the Spypoint cell cams? There's quite a few formal complaints on GG Telecom & Spypoint on the Better Business Bureau. See Link below:
GG Telecom/SpyPoint | Complaints | Better Business Bureau® Profile
View customer complaints of GG Telecom/SpyPoint, BBB helps resolve disputes with the services or products a business provides.
www.bbb.org