CTXhunter
Lil-Rokslider
- Joined
- Feb 3, 2021
- Messages
- 135
TLDR: Crispi went above and beyond my customer service expectations and resolved my issue quickly and pain free. Their response was everything you could expect from a customer service experience.
I purchased a pair of Crispi boots this past winter in prep for 2021 seasons. I wanted a good “do all” boot and settled on the non insulated Nevada’s. Got them broken in and comfortable and wore them on and off for work through the year (surveying in central Texas). As I ramped up my training for this season and got under my pack at 40-70# I started getting an issue with one boot. It was basically bending or flexing differently than the other one and was causing pinching and pressure on one particular spot. On close inspection there was a very slight difference in the installation location of the forward most lace eyelet. The issue simply wasn’t magnified until I got under heavy load for whatever reason as they were both extremely comfortable before this with little or no load. I sent them this information in an email, was responded to within 20 minutes, and received a shipping label for them to check out the boots. I tracked the package and it was delivered 9/28 end of the day and I received a call before noon on 9/29 and the staff was extremely helpful and let me know that they were shipping out a new pair of boots that day. Package is scheduled to deliver 10/2 which is a total of 7 days from first email to new pair of boots on my feet.
Nothing gets me going quite like high quality customer service and these guys are top notch. I think how a company responds to an issue speaks volumes. On top of that, the boots are incredibly high quality and extremely comfortable. They legitimately feel like a pair of lace up slippers. Can’t wait to get the new pair in and get to hunting. +1 for the good guys, thanks Crispi!
I purchased a pair of Crispi boots this past winter in prep for 2021 seasons. I wanted a good “do all” boot and settled on the non insulated Nevada’s. Got them broken in and comfortable and wore them on and off for work through the year (surveying in central Texas). As I ramped up my training for this season and got under my pack at 40-70# I started getting an issue with one boot. It was basically bending or flexing differently than the other one and was causing pinching and pressure on one particular spot. On close inspection there was a very slight difference in the installation location of the forward most lace eyelet. The issue simply wasn’t magnified until I got under heavy load for whatever reason as they were both extremely comfortable before this with little or no load. I sent them this information in an email, was responded to within 20 minutes, and received a shipping label for them to check out the boots. I tracked the package and it was delivered 9/28 end of the day and I received a call before noon on 9/29 and the staff was extremely helpful and let me know that they were shipping out a new pair of boots that day. Package is scheduled to deliver 10/2 which is a total of 7 days from first email to new pair of boots on my feet.
Nothing gets me going quite like high quality customer service and these guys are top notch. I think how a company responds to an issue speaks volumes. On top of that, the boots are incredibly high quality and extremely comfortable. They legitimately feel like a pair of lace up slippers. Can’t wait to get the new pair in and get to hunting. +1 for the good guys, thanks Crispi!