Excellent Kuiu Customer Service

[belly-deep]

Given some recent threads complaining about poor customer service by Kuiu, I thought I'd share my experience. I ordered the wrong frame size for an Icon Pro pack. I called CS and they said to just send it back in with a note explaining what I needed. Package was sent on 12/22. I received the replacement frame today. I paid the shipping back to Kuiu, they paid it to send the frame back to me. I think that's pretty fair. Impressive turn around time given the holiday rush too.

 

[Qfrog]

I found a pile of gear that my wife was supposed to mail off. Returned items that didn't fit me back in September. A number of companies wouldn't take the items back after 60 days. Kuiu said no problem and earned my business for life.

 

[Olson]

That's good to hear.

 

[norsepeak]

Had nothing but great service from them. I'll be sticking with Kuiu.

 

[Cub10]

I've had all positive experiences with kuiu's CS.

 

[Where's Bruce?]

 

[Josh Wright]

I've ordered well over 7k in their items by now. This is strung over 5 years and not 1 single issue. But you are wasting your time on this site bragging for them.

 

[dotman]

Who is Kuiu? . Always good to hear when people get great customer service.

 

[tipsntails7]

I've ordered well over 7k in their items by now. This is strung over 5 years and not 1 single issue. But you are wasting your time on this site bragging for them.

It's gotten past the point of old, I liked this site because if you made a shitty product or had shitty service you got hammered, but if you made a quality product with good service you also got praise.

 

[IdahoElk]

They've always treated me fair

 

[RdRdrFan]

The few times I've had to deal with their customer service they were great. I haven't had any issues at all.

 

[jm1607]

Although alot of people have, I've never had any issues with their CS or their clothing.. Just their awful business practices & attitudes and deceit/non-transparency

 

[Kevin Dill]

A preferred outdoor clothing merchant for me. I've owned none of their associated gear yet. Zero issues with CS and my account. After several years, I don't expect that to change. I buy what I like and keep hunting.