- Thread Starter
- #21
carsonkeys
WKR
FINAL UPDATE:
Saturday (07/24) my binos arrived at my house in perfect, brand-new, working order. This was my first time ever going through a repair process like this so I've got nothing to compare it to, but I think you'd be hard pressed to find an easier warranty service. It was extremely simple and hassle-free. At no point did I feel out of the loop or that I was being jerked around. It had "Maven" on the side so they (literally, no questions asked) fixed it.
Some of the comments above highlight their desire to go above and beyond, which is exactly what, IMO, CS should be.
My experience, plus the comments above, have made a lifetime customer out of me.
Saturday (07/24) my binos arrived at my house in perfect, brand-new, working order. This was my first time ever going through a repair process like this so I've got nothing to compare it to, but I think you'd be hard pressed to find an easier warranty service. It was extremely simple and hassle-free. At no point did I feel out of the loop or that I was being jerked around. It had "Maven" on the side so they (literally, no questions asked) fixed it.
Some of the comments above highlight their desire to go above and beyond, which is exactly what, IMO, CS should be.
My experience, plus the comments above, have made a lifetime customer out of me.
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