K3 Frame Replacement

[menhaden_man]

Curious how many got the email about the apparently small chance of frame failure. I love my pack (4800) and used it hard for a week this fall. Wouldn't have even thought about this, but certainly blown away by their customer service and sending new frames out to all their customers.

 

[Brock A]

Curious how many got the email about the apparently small chance of frame failure. I love my pack (4800) and used it hard for a week this fall. Wouldn't have even thought about this, but certainly blown away by their customer service and sending new frames out to all their customers.

Everyone that bought a K3 will be receiving this email


Sent from my iPhone using Tapatalk

 

[MISurveyor]

Happy to see them step up.

Sent from my SM-G950U using Tapatalk

 

[Mike Islander]

EVERY FRAME WILL BE REPLACED

Got mine a few minutes ago (K3/4800). Long-term thinking by a company that is extremely well-run. Sad to see this happen to them, but really respect their response.

 

[menhaden_man]

EVERY FRAME WILL BE REPLACED

Got mine a few minutes ago (K3/4800). Long-term thinking by a company that is extremely well-run. Sad to see this happen to them, but really respect their response.

Top notch for them to get out in front of these things... only wish other companies would own it like they do.

 

[jgrg1215]

Yep it really speaks to the character these guys have and the reputation they strive to maintain.

 

[Split toe]

Kudos to them. I haven’t had a problem with mine thus far, then again I didn’t kill anything to have a heavy load.

 

[Jbehredt]

Does the email give any info on the failure? Manufacturing defect?

 

[Corey Paulsen (teamkabob)]

Does the email give any info on the failure? Manufacturing defect?

Steve posted to the exo mountain gear and mountain hunting Facebook group page. Ill see about cutting and pasting it across

 

[Jbehredt]

Steve posted to the exo mountain gear and mountain hunting Facebook group page. Ill see about cutting and pasting it across

Thanks

 

[Pn8hall]

I got the email today as well. Here is a brief section of the email I received.

 

[WV Mountaineer]

Does anyone know how much weight the TI frame adds over the original K3 material?

 

[mt100gr.]

That's impressive customer relations. No doubt a huge expense for Exo. Integrity at its finest.

I don't own an Exo pack and certainly don't need another pack, but the 4800 has been on my mind for a while now. Exo is the only one I haven't tried....

I have seen/heard so many good things about them, I'd have no concerns going all-in for a bag and frame.

 

[tdhanses]

Does anyone know how much weight the TI frame adds over the original K3 material?

I would assume it is lighter weight then what was in it. Wasn’t the frame a combo aluminum and ti?

 

[WV Mountaineer]

I don't know. I may have misread the post Steve wrote, as well. I thought he said the K3 material was a 25% weight savings over the older K2 Ti.

 

[Jbehredt]

No doubt it will be heavier. Had they been able to match the weight with the familiar Ti they wouldn’t have gone so far out with the crazy aluminum alloy for the k3.

 

[Mike Islander]

Does anyone know how much weight the TI frame adds over the original K3 material?

2oz. The K3 frames were 8oz lighter than the K2. 2 of those oz were lost by swapping to Al. Personally I am very happy to give up 2 oz to go back to Ti.

 

[prm]

That’s customer service!

 

[Loco4dux]

Damn that hurts and I feel bad for them as a company. Admirable move.

 

[Cant hit em]

Didnt they just have to replace lids as well ?