- Dec 10, 2019
I had all but made my mind up to buy a new pack. My ancient timberline 1 had lost the nonslip material on the lumbar pad and a draw string broke loose. After some good advice I was able to ship it to kifaru for $15 after removing the lid, stays, pockets and waste belt. I filled out the paperwork but could not find my original purchase order. I figured I would have to pay for the repairs as normal wear for a pack that old. I just went to check the tracking number today to make sure it had arrived and got an email a short time later saying it had been repaired and was shipping out tomorrow with no mention of a bill. I was just hoping to get it back for spring bear and was shocked by the fast turnaround time. I have loved that pack and it has never let me down. Maybe it will outlast me with a little help from excellent customer service. Thanks Kifaru!