Kifaru shout out

rclouse79

Senior Member
Joined
Dec 10, 2019
Messages
494
I had all but made my mind up to buy a new pack. My ancient timberline 1 had lost the nonslip material on the lumbar pad and a draw string broke loose. After some good advice I was able to ship it to kifaru for $15 after removing the lid, stays, pockets and waste belt. I filled out the paperwork but could not find my original purchase order. I figured I would have to pay for the repairs as normal wear for a pack that old. I just went to check the tracking number today to make sure it had arrived and got an email a short time later saying it had been repaired and was shipping out tomorrow with no mention of a bill. I was just hoping to get it back for spring bear and was shocked by the fast turnaround time. I have loved that pack and it has never let me down. Maybe it will outlast me with a little help from excellent customer service. Thanks Kifaru!
 

j3h8

Junior Member
Joined
Aug 31, 2018
Messages
11
Location
Bakersfield, CA
I had all but made my mind up to buy a new pack. My ancient timberline 1 had lost the nonslip material on the lumbar pad and a draw string broke loose. After some good advice I was able to ship it to kifaru for $15 after removing the lid, stays, pockets and waste belt. I filled out the paperwork but could not find my original purchase order. I figured I would have to pay for the repairs as normal wear for a pack that old. I just went to check the tracking number today to make sure it had arrived and got an email a short time later saying it had been repaired and was shipping out tomorrow with no mention of a bill. I was just hoping to get it back for spring bear and was shocked by the fast turnaround time. I have loved that pack and it has never let me down. Maybe it will outlast me with a little help from excellent customer service. Thanks Kifaru!
I've sent some things in for repair from my own ignorance. They were great. They try to keep repairs down to 1 week turn around if possible. I think they claim 1-2 weeks.
 
OP
rclouse79

rclouse79

Senior Member
Joined
Dec 10, 2019
Messages
494
Sooooo glad you decided to keep it. It’s one of, if not The, best packs they’ve ever produced. Why change from perfect! Their customer service and support is second to none.
Thanks for the advice on packaging it and marking the stays for when I put it back together. I was able to fit the pack in a box not much bigger than a shoe box and ship it for $15. I am sure I would have put it in a giant box and paid $60 to ship it otherwise. I owe you.
 

j3h8

Junior Member
Joined
Aug 31, 2018
Messages
11
Location
Bakersfield, CA
Thanks for the advice on packaging it and marking the stays for when I put it back together. I was able to fit the pack in a box not much bigger than a shoe box and ship it for $15. I am sure I would have put it in a giant box and paid $60 to ship it otherwise. I owe you.
My [email protected] self would have never thought to do this. I feel like a genius with my knew knowledge.
 

pirogue

Senior Member
Joined
Jun 28, 2012
Messages
399
Sooooo glad you decided to keep it. It’s one of, if not The, best packs they’ve ever produced. Why change from perfect! Their customer service and support is second to none.
Yep, every time I put on my Timberline 3, I think, “how could they discontinue this?”
 

1woolie89

Member
Joined
Oct 23, 2016
Messages
85
Location
Fontana, CA
Kifaru fan all the way here, got my Ultra light frame with a Cavern that Aron him self walked me through to get for 3-5+ day pack. Also have all the pull out bags water bottle holder, gun bearer and the newest addition of the Hip Quiver. 100% back it all!
 
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