Let me start by saying that I don't currently own any Kifaru gear. I drove to Denver to visit a friend before I head into the high country on Friday to chase elk and I had time to kill so I stopped in at Kifaru today. Let me tell you, that is one fine group of people. I won't get into specifics but everyone was amazing and Patrick is a great guy to chat with. When I'm in the market for a pack again I'll be looking real hard at Kifaru. Customer service is about extinct most places so being treated that well when not making a purchase is something I couldn't let go unacknowledged.