270quest
WKR
My Kowa Genesis 10.5x44 binos had developed a small fleck in the view this summer...Wasn't bad, but as soon as I was done hunting I decided to send in to have repaired. I reached out direct to Kowa and explained the situation (I never sent my warranty card in) and received an RMA in November (Day after I called them).
Life, Holidays, and everything else got in the way and I didn't end up shipping them off for warranty until approx. 2 weeks ago. Got a call today that they had fully repaired and cleaned them and they were sending them back to me. I will have to see them in a few days, but assuming the problem is resolved, pretty good customer service experience.
Life, Holidays, and everything else got in the way and I didn't end up shipping them off for warranty until approx. 2 weeks ago. Got a call today that they had fully repaired and cleaned them and they were sending them back to me. I will have to see them in a few days, but assuming the problem is resolved, pretty good customer service experience.