I picked up a lightly used (basically new out of box) APO Televid 82 about five months ago.I'll admit I was a little hesitant based on Leica closing the Canadian repair depot a few years back, and hearing nothing but negative about the current level of customer service. It was a smoking deal on a "forever" piece of optics so i jumped.
So, a month ago the cup separates from the eyepiece (i am guessing the previous owner was using an improper camera adapter on it).
Sent to Germany with filled out warranty card, and three weeks later (after weekly updates from service department) i get it back as good as new (freight prepaid return by Leica i might add).
I am hoping this signals a new era for Leica stepping up their customer service game to match the products that they make.
So, a month ago the cup separates from the eyepiece (i am guessing the previous owner was using an improper camera adapter on it).
Sent to Germany with filled out warranty card, and three weeks later (after weekly updates from service department) i get it back as good as new (freight prepaid return by Leica i might add).
I am hoping this signals a new era for Leica stepping up their customer service game to match the products that they make.