Montbell warranty/repair work


Senior Member
Feb 17, 2017
Hey guys. I chime in on a lot of threads suggesting Montbell down products. I think they perform well in the field, are priced competitively, and offer competitive warmth to weight ratios.

Last month I pitted my Alpine Light Parka against my titanium stove and it suffered an embarrassing defeat. Several holes in the forearm with down spewing out all over. I stuffed the down in, slapped on tenacious tape and spread some seam sealer around for good measure. That got me home where I filled out a warranty form and mailed my jacket off to Montbell. I specifically told them that I understand my repairs are not under warranty (my fault, wear and tear, etc) and am willing and ready to remit payment for the work.

I hear nothing from them for almost 5 weeks and the jacket shows up on my door step fully repaired today. No fee. I almost feel bad.

Anyway, long story short, Montbell took care of me and I will look there first when I get the itch to buy down and will guiltlessly continue to suggest their stuff when folks solicit down info.

Frank Grimes

Junior Member
Aug 13, 2017
Canada, BC
That’s awesome. I’ve been eyeing some of their puffy jackets for next year.
I had a similar experience with work boots today. Warranty just up. Pretty beat up looking. And the heel was starting to come off. Walked out with a new pair, took about 20minutes.