Nightforce Customer Service - not happy

[mdfanatic1980]

I was having a problem with my zero stop on the NX8. I emailed NF and they promptly replied, asked me to try something to try and fix it, and once I did and it didn't work, asked me to send it in.

This was on a hunting rifle I was supposed to take on a Colorado deer hunt - right now.

I took my backup gun and mailed in the NF. I just got an email from NF - only 8 weeks wait before they get to the scope. Hell of a customer service department and turnaround when you need something. "see ya in 8 weeks".

That's my rant. I just hear nothing but good things about NF and all the fanboys and then this.

 

[matagouri]

8 week turn around!!!!!!.
Mate honestly, no disrespect to you,,"you are lucky". I live in NZ, last couple of scopes Ive had to have sent back to Europe have been between 3-5months.

Literally you post them and wonder if you will ever see them again....

 

[t_carlson]

What kind of a response were you expecting?

 

[KHNC]

What kind of a response were you expecting?

Well, Vortex is less than 2 weeks typically . If Vortex is soooo bad, then how can they keep up to take care of warranty so quickly?

 

[Nosferatu]

Well, Vortex is less than 2 weeks typically . If Vortex is soooo bad, then how can they keep up to take care of warranty so quickly?

They have a LOT more experience!

 

[justinspicher]

Sell me your Nightforce and I will deal with their customer service…..

I would rather wait 8 weeks for a nightforce scope to get fixed than send a vortex scope in every year. Just me though.

 

[The_Whitetail_Kid]

I sent in a Zeiss a few months ago due to some tracking issues, and had a new one delivered to the house within 2 weeks no questions asked. Pretty good service in my opinion. Just saying…

 

[svivian]

what was happening with the zero stop? when did the problem begin?

 

[Thinkingman]

They have a LOT more experience!

Who do you think has a busier warranty replacement department-Vortex or LeeOHpold?

 

[BRTreedogs]

So you over torqued the zero stop. Ok

What makes the length of time determine weather or not the customer service is good?

As long as they are friendly, honest about the timeline and fix your problem, thats good customer service to me.
The length of time may or may not be an inconvenience but that doesn't determine weather or not it was good.

They may seem like a large company but you understand they are a very small company in a very small town in Idaho rite?

 

[Nosferatu]

Who do you think has a busier warranty replacement department-Vortex or LeeOHpold?

I have no idea, nor do I care.

 

[Dioni A]

 

[Fartrell Cluggins]

Makes me wonder why their repair department is so backed up.

 

[young-gun]

I mean could you have hunted with out the zero stop? last time I had them do a reticle change for me im thinking it was a couple days turn around. but never had to have them fix anything.

 

[BRTreedogs]

Makes me wonder why their repair department is so backed up.

I highly doubt they have an entire repair department.
They probably put it in line to be worked in with a usa made scope tech. And he fixes it when its your turn.
It takes 8 weeks to get a scope through the military program to. Wonder why the sales dept is so backed up.

 

[BRTreedogs]

They have 83 employees.
Actually more then I would have guessed

 

[BRTreedogs]

Vortex has 278

 

[BRTreedogs]

Leupold has 700

 

[young-gun]

Vortex has 278

knowing this I now slightly respect the company those are some busy M-fers!!

 

[The_Whitetail_Kid]

All the fanboys coming to defend….