Outstanding service from Swarovski

[RealtreeJB]

Just wanted to pass this along as I am extremely impressed with Swarovski...

Sent my 10x56 SLC binos in for cleaning on 8/13/21. The armor was beginning to show some wear as well.
Today is 9/2/21 and I received the binos back and they look brand new - all cleaned with new armor at no charge.
That's 1 day shy of 3 weeks...that is outstanding !

Kudos to Swarovski for providing excellent optics and service !

 

[fatrascal]

I too have had outstanding service with Swarovski over the years. Fatrascal

 

[Spiral Horn]

With Swarovski my CS experience has been mixed - some disappointing, but several times service was exceptional.

 

[justin davis]

I noticed my Swaro spotting scope had a rattle on the inside. I don’t recall dropping it. But noticed the noise one day.
I mailed it back to them. A week later I got notice that they got it and were checking it out. They fixed issue under warranty and the scope is headed back. It’s been about 2 weeks from when I shipped it. And it’s en route to me. So pretty quick turn around time. They have always been great customer service when I’ve dealt with them.

 

[SomeJackassOnAForum]

Swaro is running around 2-3 weeks for US repairs. Probably a good opportunity to send your product in.

I used this when I did my last repair: https://repairservice.swarovskioptik.us/

 

[sfotiades]

Their service is why I am ordering the new ATX 85. They are a great company and can’t wait to get it in.

 

[deerhunt1988]

Sent in a 20 year old Nova scope for faulty windage adjustments and a good cleaning. They ended up replacing the reticles and gave it a full service. Cost me less than $50 and got it back in about a month. I was the second or third owner of the scope so thought this was very reasonable! Glad to hear more good feedback.