Please follow my Swarovski nightmare in the link

[kaku3428]

Issue with SLC 15x56 HD lenses/coatings

Hello fellow birders, I bought these SLC 15x56 HD recently. They are probably manufactured in 2020. Today when my binoculars fogged up, I saw weird imperfection, I tried to clean them but they did not come off. I am not sure if they are inside or outside but I cannot clean them. I am a little...

www.birdforum.net

For some reason I always have bad experience with Swarovski USA repair/service. Last year my ELs were sent three times to get cleaned. Two years ago my brand new Els got fungus inside just sitting at home, they were never dropper or even left my house.

This year my recently purchased SLCs 15x56 had imperfect coatings. They were sent for repair but came back with more dust inside the lenses and sticking to barrels. There are grease stains on the rubber armor now!

I am thinking that mid range options like Meopta and Vortex appear to be better in this regard because they cost 50% less and usually replace the item if they cannot fix it!

 

[HuntCrazy]

$1000.00 cash right now and you can walk away...let me know can send funds right now!

 

[kaku3428]

$1000.00 cash right now and you can walk away...let me know can send funds right now!

I will take the cash , paypal?

 

[Bubblehide]

Why didn't I make that offer.

 

[kaku3428]

Why didn't I make that offer.

he made an offer for cash but there is a loop hole, he did not ask to buy the binocular. I think that he wants to send me free money.

 

[Bubblehide]

Ok, let him give you the cash, send me the binoculars, done deal!

 

[kaku3428]

Ok, let him give you the cash, send me the binoculars, done deal!

how about i break it in half and send you both a monocular each!

 

[Bubblehide]

how about i break it in half and send you both a monocular each!

And I thought we had a done deal, damn. Okay when can I expect my monocular????

 

[kaku3428]

And I thought we had a done deal, damn. Okay when can I expect my monocular????

you will have it by 05/32/2021

 

[fightthenoise]

This thread was about as productive as I expected it to be.

 

[kaku3428]

Conclusion is that check your binoculars closely before buying and dont trust the USA customer service to do a perfect job. The more they they touch it, the more they will ruin it.

 

[Formidilosus]

Conclusion is that check your binoculars closely before buying and dont trust the USA customer service to do a perfect job. The more they they touch it, the more they will ruin it.

That’s about the “damage” caused by 30 seconds of actual use.

 

[kaku3428]

That’s about the “damage” caused by 30 seconds of actual use.

You are totally right.

 

[sneaky]

The conclusion seems to be that Swarovski shouldn't sell you anymore optics.

Sent from my SM-G955U using Tapatalk

 

[WCB]

If there is dust on the inside that is not right....but the "imperfections" you show on the outside of the lenses are solved by knowing how to clean them. Guys act like the coatings as magical and can not be touched. I'll straight up press my greasy thumb right on a lens at will and in 2 minutes of cleaning you would have no idea. Same with hard spots on the lens that don't wipe off with normal cleaning. A little vinegar and scratch with the finger nail followed by a wipe down you are good to go.

I wouldn't have even noticed the grease spots. Cosmetics of optics is what we are down to now? If I see someone with spotless optics I avoid them like the plague. (lenses are the exception). I'll go $1100 for the binos if still available

 

[JGRaider]

This thread was about as productive as I expected it to be.

Consider the source......

 

[kaku3428]

The conclusion seems to be that Swarovski shouldn't sell you anymore optics.

Sent from my SM-G955U using Tapatalk

thanks for your lame contribution

 

[kaku3428]

If there is dust on the inside that is not right....but the "imperfections" you show on the outside of the lenses are solved by knowing how to clean them. Guys act like the coatings as magical and can not be touched. I'll straight up press my greasy thumb right on a lens at will and in 2 minutes of cleaning you would have no idea. Same with hard spots on the lens that don't wipe off with normal cleaning. A little vinegar and scratch with the finger nail followed by a wipe down you are good to go.

I wouldn't have even noticed the grease spots. Cosmetics of optics is what we are down to now? If I see someone with spotless optics I avoid them like the plague. (lenses are the exception). I'll go $1100 for the binos if still available

yes that's all i care about the dust inside but the hillbillies they hired keep damaging other things every time they take the binoculars apart.$1950 and you can have them. I paid $2300.

 

[Spiral Horn]

Jay, sorry to hear that your having trouble getting the SLCs repaired to your satisfaction. I understand it can by very frustrating to buy a premium product only to be disappointed with both the product and service. Unfortunately, it sometimes happens; and, worse yet, brand loyalists will often attempt to dismiss and troll because it didn’t happen to them. From your posts here and elsewhere it appears you’ve bought a lot of Swarovski optics. It also appears that you’ve sent several in for multiple repairs. When that happens repair personnel might just peg you as a “frequent flyer” and someone difficult to satisfy. It’s just human nature.

From what you’ve described with the 15x SLCs, I really wouldn’t be overly concerned about any cosmetic issues as they really don’t effect the product’s performance and function. So, the manufacturer might not feel that is something they are required to fix under warranty. However, if the lenses are fogging from the inside, there is visible lens damage, or there is visible debris inside of the barrels, that is simply unacceptable. Internal debris can and likely will damage lenses and other optical system components. That must be repaired or it will be the gift that keeps on giving. If you can still return them to the merchant that‘s the first route I’d take.

 

[kaku3428]

Consider the source......

thanks for your valuable comment