ceejay
Lil-Rokslider
- Joined
- Feb 9, 2020
- Messages
- 221
I read and see several positive experiences with Schnee's and I have no doubt that most people do have a good experience with them. Mine was not good at all. I ordered a pair of Timberline boots which ended up not fitting. So, I returned those and ordered same size in wide. At the time of ordering the 2nd pair the boots they had gone on sale for 20% off with the Memorial Day sale. These did not fit so I sent them back for an exchange requesting 1/2 size larger. Schnee's does not have a return label with their return process so you have to ship with the courier of your choice which ran $25-30 each time.
The initial problem was that the boots that I send back for exchange were refunded and not exchanged (these were at the sale price). The first pair I returned had not had any activity on the return for refund even though they were received at Schnee's prior to the 2nd pair. I got on the online chat and explained everything to the customer service rep. This person stated that everything would be rectified that day. Several days go by and nothing happens. So, I call and someone answers and says the person that I online chatted with has my paperwork and is out for lunch. He stated that they would call me back and that "we will get you taken care of today". The call back never happened and I waited another full day. I called again and actually got the person that had my paperwork. After pressing her for answers she finally admitted that she did not have my return paperwork for the first boots I had send in. I provided the tracking number and she could indeed see who had signed for them when they arrived. She was nice and also did admit to making the mistake with the exchange/refund, but had not made any effort to correct it yet. At this point I had enough with this company and just asked for a refund of both pairs and washed my hands of them. I am the type of person that judges people by their actions and not empty apologies.
It's disappointing. I like companies like Schnee's that support hunters and provide products for us. I understand things can get busy and these are weird times. However, when you have a customer that you are aware you have goofed something up with and is patiently going through all the necessary steps requesting that you fix the problem then that should not be disregarded. At least that is how I felt.
The initial problem was that the boots that I send back for exchange were refunded and not exchanged (these were at the sale price). The first pair I returned had not had any activity on the return for refund even though they were received at Schnee's prior to the 2nd pair. I got on the online chat and explained everything to the customer service rep. This person stated that everything would be rectified that day. Several days go by and nothing happens. So, I call and someone answers and says the person that I online chatted with has my paperwork and is out for lunch. He stated that they would call me back and that "we will get you taken care of today". The call back never happened and I waited another full day. I called again and actually got the person that had my paperwork. After pressing her for answers she finally admitted that she did not have my return paperwork for the first boots I had send in. I provided the tracking number and she could indeed see who had signed for them when they arrived. She was nice and also did admit to making the mistake with the exchange/refund, but had not made any effort to correct it yet. At this point I had enough with this company and just asked for a refund of both pairs and washed my hands of them. I am the type of person that judges people by their actions and not empty apologies.
It's disappointing. I like companies like Schnee's that support hunters and provide products for us. I understand things can get busy and these are weird times. However, when you have a customer that you are aware you have goofed something up with and is patiently going through all the necessary steps requesting that you fix the problem then that should not be disregarded. At least that is how I felt.
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Also, if you or anyone else needs any help with a specific issue please feel free to PM me or email me. 
