I think they're pretty good at what they do. Rainy Pass is where Sitka Gear sends stuff to be repaired. I hope it turns out as what you were expecting and you get your money's worth. Let us know your thoughts when you get it back.
there right here in seattle. there fixing my tent door for me this year. i havnt dropped it off yet but i did stop by and talk to them. they seem very helpful and i look forward to them fixing up my tent. i may have them do a few mods on it while its in there.