Salomon Quest 4D 3 GTX Lace Eyelet Broke - HELP

[Fryeloc]

I have a relatively new pair of Salomon Quest 4D 3 Gtx, and one of the plastic lace eyelets broke, the rivet is still in place. I ordered some all metal lace eyelets to replace it, but unsure how to go about replacing it. Anyone had any experience with this?

I was thinking about drilling the existing rivet out, but then how to get the new rivet in place would out undoing stitching?

Thanks in advance

 

[peterk123]

Bring it back to where you purchased it. Salomon should replace your boots. Make sure to bring the pair with you. I had the same thing happen with my Oboz Bridgers. No questions asked. I had a new pair almost instantly.

 

[Ucsdryder]

2 year warranty on them.

 

[cmwhitmoyer]

I had a pair of Salewa boots sent to Dave Page in Seattle to repair a broken eyelet. It was covered by warranty. I could hardly see where the stitches were opened. Salomon has a good customer service. Send them an email with photos.

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[syoungs]

If out of warranty, any decent cobbler should be able to repair if you cant figure a good way.

 

[TheGDog]

Hrmm.. thank you for reporting this here.

My new pair I got this year... developed a bit of a tear in the sole. (First mile of my one hike-in is very rocky) The prior pair lasted like 3-4 years, with a good number of miles on 'em.

So I fixed it with shoe goo. Seems to be holding. But I bought another slightly lesser model from them as a backup is case it didn't hold.

So hrmm.. wonder if somebody tried to go cheap on production costs, and this is the result? QA/Reliability Problems?

 

[Fryeloc]

Thanks all! Warranty process initiated.. will see what happens. If granted looks like store credit, so may still look at a repair....

 

[EdP]

Plastic eyelets on a pair of boots for back country use strikes me as a very bad idea. I'd be looking to have all of them replaced with metal.

 

[Fryeloc]

Warranty refund issued... Just have to wait for some to be in stock.

Yea I wasn't back country, and it wasn't that big of a deal as it was kind of an annoyance. Will be getting more serious boots in the future but for now 2 pairs of these will do. Also after I replace the failed eyelets with metal ones.

 

[Will_Rankin]

Good to know that they issued the warranty. I’ve got the same pair and haven’t found them to be bad for the price.


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[philintheblank]

I used jb weld to fix an eyelet on mine. Past the warrenty period, so I had nothing to loose. Cleaned with acetone on a q-tip and then inserted a straw into the eyelet to stop the JB from settling. Held up all hunting season. No sign of separation yet.

 

[laclement]

Just put in a warranty claim for mine. I've only had them about 9 months. We will see what they say. I really don't need a new pair but once I saw they have this warranty on them I figured I might as well start there before I try to glue them up or replace the eyelet.

 

[laclement]

Well they are sending me a new pair, took less than 12 hours for them to respond. I will definitely be taking both pairs and leaving one in the truck this year. I was a little worried if they would refund the full price since I got them 30% off and they wanted a picture of my receipt but they did.

 

[prm]

I've been a big fan of the Salomon Quest. I've tried many different boots and still haven't found one that keeps my feet as comfortable after many miles in the mountains. I believe my original pair had medal eyelets, and the newer versions have the plastic. I just had an eyelet pull out of one boot.