Sitka Gear warranty

[danarnold]

I have a sitka pack that had a couple of issues with it, it is several years old and has been used hard. I called customer service and they had me send it in immediately and contacted me about a week later saying it would have to be replaced but replacement was not in stock, I already have a Kifaru pack that is larger and smaller day pack so I really didn't want one of the packs they had that was available but I did want some other gear, they ended up giving me a credit and I expressed that I wished I hadn't sent it back in until my deer hunting season is over so they are sending me my pack back also, that is above and beyond customer service right there!!

 

[jlh42581]

I threw a pair of shooter gloves in the garbage because I was having issues getting in touch with them.

They're still sending a new pair

 

[Trial153]

They are an excellent company to deal with seem to put their customers first whenever they can. I never give it a second thought about purchasing their products.

 

[TheHardWay]

x2 on what has been said so far. I purchased an Ascent pack from a member on here. After I used it for a couple of elk and deer seasons, it needed some repairs. Instead of replacing a couple of broken buckles, they opted to send me a brand new 'updated' pack. Some complain about the cost of Sitka stuff, but they look at it as only a tangible item and fail to realize the kind of customer service they will receive with their purchase when they might need it the most.

 

[Kotaman]

My experience with Sitka Gear customer service has been nothing but perfect. They seem to always go above and beyond what is even necessary. You pay a premium for their gear, but with a company that stands behind their product like they do, I never mind paying.

 

[RamDreamer]

I will add another positive comment. You get what you pay for. Not just the gear, but everyone at the company as well. Their service is really second to none!

 

[belly-deep]

That is good to know. I have a few pieces of clothing and a small pack. Haven't had to use the warranty yet.

 

[Jimbob]

Awesome company. Sent rain pants back that had seam tape peeling. They upgraded me to the latest model rain pant and sent me a free hat because there was a few delays processing everything. Makes me want to buy from them again.

 

[kodiakfly]

I just like that when you call them, a human answers the phone.

 

[GKPrice]

They are an excellent company to deal with seem to put their customers first whenever they can. I never give it a second thought about purchasing their products.

I have had stellar warranty treatment from Sitka on several occasions