- Jan 5, 2012
I have a SOTO OD-1R that I was having issues with. I mailed it off to SOTO on Monday, got a package back on Friday. I was expecting to get my old stove back, but instead they gave me a brand new stove.... I told them in an email that I bought the stove two years ago and that the stove had seen some hard times. He just said mail it back and we will make it right. That is bad ass CS!