Stone glacier warranty

[the_bowhunter]

Anyone have any experience with SG’s warranty?





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[Kotaman]

Yep...I had a "blow out" on a 5900. They sent me a new one immediately. Great people, great company.

 

[RAPTOR]

Yup. Just good guys, real people.

 

[Bflores]

2nd that great guys great company great products

 

[kipper09]

I’ve had dealings with a lot of companies and people. In my experience they are the best I’ve ever came across. Their customer service is world class.


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[Yellowknife]

I've had more than my fair share of experience with SG warranty.

1. Badly torn up 7400 bag (100% my fault). Replaced the entire bag with a lightly used one from the return stack at no cost.

2. Strap stitching (bag attachment point) came lose on a first gen Krux frame. Repaired promptly, and all current versions are now bar tacked in that location.

3. Blown seam on a shoulder strap. New ones sent out next day without having to return old ones.

4. Bottom velcro that holds the frame rods in went out on a first gen Krux. SG offered to repair at no cost or replace with a current version for 20% discount. I ended up doing the repair myself for about 15 minutes of effort. Current frames have more re-inforcement in this area.

5. First gen Solo bag had an internal pocket seam let go. Instead of repairing, they sent me a current version Solo.

Turn around has always been very rapid and communication good.

The only thing I had to pay for was a lost sternum strap. For some reason the original I had was always working itself loose. The new one looks identical, but no longer comes loose for some reason.

As another note on their responsiveness. I had one of the first run of Sky 7400 bags. After using it for a couple trips, I didn't like the zipper configuration on the lid. I emailed them about it, and a few weeks later I get a package from Kurt with a handsewn prototype lid with a new zipper location. I'm still using it, and Sky lids have been built that way ever since.