Just wanted to give a shoutout to Vortex on here and let people know my experience today. Normally everybody posts all their horrible problems with people but companies don't always get mentioned when they do things the right way. I somehow broke an eye cup off my Vortex binos the other day, not sure how it happened but pulled them out of my bino harness and went to twist the eye cups up and the right side was crooked. Started looking closer and realized the housing was cracked, called Vortex they said send them in. I explained I'm in the middle of moose hunting season and couldn't go without. They got the size, model, and gen info from me and all the parts are coming in the mail. Appears to be a quick and easy thing to fix on my own 3 screws. Just wanted everybody to know that their customer service was great and 10 mins on the phone I feel very satisfied to own my Vortex binoculars.