Vortex PSA / Need to vent

[KHNC]

Maybe with all this negative talk about Vortex, the backorders will catch up! Order a Razor UMG-UH-1 December 2016. They are still saying it will be "another month" before it will ship to me.

 

[Rhansen]

Pretty sure the Meopro line is manufactured in New York.

Maybe they are. I have a pair of Meostar HDs and called to get the objective lens fixed. I gave full disclosure since I dropped them, I said I would pay for it, but shipping alone was going to be crazy to Czech. I was basically told it wasn’t worth sending them back to get fixed. They did however offer to sell me a new pair at a discount which was nice, but not something I wanted to do.

I asked about the S2 scope as well and that too is make in the Czech Republic .

 

[dotman]

Maybe they are. I have a pair of Meostar HDs and called to get the objective lens fixed. I gave full disclosure since I dropped them, I said I would pay for it, but shipping alone was going to be crazy to Czech. I was basically told it wasn’t worth sending them back to get fixed. They did however offer to sell me a new pair at a discount which was nice, but not something I wanted to do.

I asked about the S2 scope as well and that too is make in the Czech Republic .

I updated my other post, they are assembled in NY.


Here is Meopta USA return location and guidelines.

Product service
Meopta Product Service Procedure
At Meopta we stand behind our products. If you do have an issue with a Meopta optic, please contact Meopta’s Customer Service Department at 800-828-8928 in order for our Product Specialist to help troubleshoot the problem and issue a Return Merchandize Authorization number (RMA) if necessary.
Please have the following information handy when you call our Customer Service Department:

1. Product Model
2. Reticle type , if you are returning a riflescope
3. Serial number
4. Description of the problem you are experiencing
Once you obtain an RMA number, please follow the steps below to send the product back to us for evaluation:

1. Wrap the item securely and package (if possible in the original packaging)
2. Reference the RMA number on the outside of the box
3. Include a note with your contact information , RMA number and reason for return inside the box
4. Send the package to:
Meopta USA
Attn: RMA
50 Davids Drive
Hauppauge, NY 11788
Please note that you are responsible for all freight, insurance and other fees accrued during the shipment of products to Meopta’s Customer Service Department.
When we receive the returned product, we will will thoroughly evaluate and test the product and either repair, replace or return the item to you. Please allow up to 4 weeks for this process. Meopta USA will pay the return freight charges on confirmed warranty repairs/ replacements.
Warranty Repairs
Any and all repairs that are covered under Meopta’s warranty are performed at no charge.
Non-Warranty Repairs
If a repair request does not qualify for the Meopta warranty, the product will be evaluated by our service technicians and you will receive a detailed cost estimate from our Product Service Department. In this case, repairs will not be conducted until we receive your written authorization to proceed.

 

[Rhansen]

I updated my other post, they are assembled in NY.


Here is Meopta USA return location and guidelines.

Product service
Meopta Product Service Procedure
At Meopta we stand behind our products. If you do have an issue with a Meopta optic, please contact Meopta’s Customer Service Department at 800-828-8928 in order for our Product Specialist to help troubleshoot the problem and issue a Return Merchandize Authorization number (RMA) if necessary.
Please have the following information handy when you call our Customer Service Department:

1. Product Model
2. Reticle type , if you are returning a riflescope
3. Serial number
4. Description of the problem you are experiencing
Once you obtain an RMA number, please follow the steps below to send the product back to us for evaluation:

1. Wrap the item securely and package (if possible in the original packaging)
2. Reference the RMA number on the outside of the box
3. Include a note with your contact information , RMA number and reason for return inside the box
4. Send the package to:
Meopta USA
Attn: RMA
50 Davids Drive
Hauppauge, NY 11788
Please note that you are responsible for all freight, insurance and other fees accrued during the shipment of products to Meopta’s Customer Service Department.
When we receive the returned product, we will will thoroughly evaluate and test the product and either repair, replace or return the item to you. Please allow up to 4 weeks for this process. Meopta USA will pay the return freight charges on confirmed warranty repairs/ replacements.
Warranty Repairs
Any and all repairs that are covered under Meopta’s warranty are performed at no charge.
Non-Warranty Repairs
If a repair request does not qualify for the Meopta warranty, the product will be evaluated by our service technicians and you will receive a detailed cost estimate from our Product Service Department. In this case, repairs will not be conducted until we receive your written authorization to proceed.

I spoke with Meopta two days ago. I read all of this off their website and called the 800 number to get an RMA number...but like I said unfortunately since I have the MEOSTAR Binos Meopta told me they would have to ship them over seas.

The Meopro line which is assembled in the US is the little brother to the Meostar line.

 

[Napperm4]

The problem with companies like Meopta is they do not have a factory in the US. So if you damage your Binos (and it’s your fault)Then you might as well buy a new pair because it’s not worth shipping them to the Czech republic to have them fixed.Even for small issues like scratched lens

Depends on the demographic. As others have stated most places have North American service now for repairs / replacements.

For us Canadians it’s a long delay anyway you look at it. Whether I have to send them to Europe or to the USA, I’m eating way higher costs for shipping, import/export than guys in the lower 48. Fortunately some of our retailers here are aware of the situation and provide a backup optic or replacement to the consumers then deal with the warranty claim / return themselves.

Haha and further to the point - when I’ve sent my Euro optics out for cleaning / inspection they’ve been smart enough not to clean them with 40 grit sandpaper.

I’m roughly out an optic for the same amount of time either way but with better companies there are a lot less claims, delays and better service than what I’ve experienced with Vortex.


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[sveltri]

I had a pair of 10x42 Diamondbacks that got loaned out and returned with a broken eyepiece. I messed around and didn't get them sent in to Vortex until the week before elk season opened, but told them I desperately needed them back as quickly as possible. I shipped them on a Friday and had them returned and fixed the following Friday, just in time to hunt. That was a couple years ago so I can't speak to the current situation over there. That being said, they're gonna have to disappoint me before I jump ship on Vortex.

 

[Napperm4]

For those of you still following along at home here’s the update. I was contacted by vortex both online and by phone and assured that I would given first priority due to their embarrassment over the issue. Now I never believed that but I’ll hold them to their word.

Binoculars were signed for and received 30 hours ago and no reply yet.

I followed up with an email to a vortex employee that commented on a social media post again stating that I should contact him to immediately resolve my issue. I basically copy / pasted my original post here with the service ticket, pictures and a few follow up questions. Again no response after 24 hours.

Now I have no delusions that I’m the most important person in the world or that they would but this puts them at 0/3 on honouring anything they have implied or promised.

Just something to pass along to your friends and partners as another example of why we spend our money on better optics from better companies.

I’m not looking for a freebie from them but I think the vortexnation needs to be aware of what they’re pushing other unfortunate people into who maybe don’t put as much time and research into their equipment as sliders do.


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