XM radio listeners

NEhunter

Well Known Rokslider
Joined
Jun 29, 2012
Messages
782
Location
Nebraska
Anyone here using or have been a subscriber to SiriusXM radio? I have a trial subscription with a vehicle purchase that will be ending soon and was thinking about keeping it going but am a little worried that cancelling may become a pain once they have my billing info when I decide to cancel. Just wondering what the customer service experience has been like with XM?


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dah605

Well Known Rokslider
Joined
Jun 12, 2016
Messages
106
Location
Pittsburgh, PA
Just call in to cancel... they will send you to retentions and you can work out a deal with them. For the service level I have, I won't pay more than $5/month (+tax and fees). I end up with 5 months at a time and just set a reminder to call and cancel about a week before the subscription expires. If they don't offer me the same deal, I'll just cancel it.

-David
 

Brendan

Well Known Rokslider
Joined
Aug 27, 2013
Messages
3,737
Location
Boston, MA
I call them and threaten to cancel every 5 months until they re-up me on a promotional rate of $25 for the next 5. I basically tell them it isn't worth it to me at the higher rate. You do have to call them before your promotional plan expires or you do revert to a higher rate. The $5 a month is worth it to me...

I will let them take a one-time payment on my card, but I also tell them it is a one-time payment and I don't want the card information stored.
 

Mischief209

Well Known Rokslider
Joined
Sep 29, 2015
Messages
241
Location
Central,Ca
I will add that they continue to call me after i cancelled. I get about 3 or 4 calls a yr. Xm didnt bring anything to the table that i couldn't due on my phone useing bluetooth.
 

SHTF

Well Known Rokslider
Classified Approved
Joined
Feb 4, 2013
Messages
4,792
Location
Colorado
Just call in to cancel... they will send you to retentions and you can work out a deal with them. For the service level I have, I won't pay more than $5/month (+tax and fees). I end up with 5 months at a time and just set a reminder to call and cancel about a week before the subscription expires. If they don't offer me the same deal, I'll just cancel it.

-David

David nailed it =-)
 

woodmoose

Well Known Rokslider
Joined
May 27, 2016
Messages
149
Location
North Carolina
I had the trial, let it run out,,,,,signed back up when they offered me the 5 for 25 deal,,,,,I like XM,,,our local stations stink,,,,and phone coverage to spotty out this way to use for telephone calls much less anything else,,,,,,(wife says I moved her beyond the boondocks),,,,,,
 
OP
NEhunter

NEhunter

Well Known Rokslider
Joined
Jun 29, 2012
Messages
782
Location
Nebraska
Sounds great guys, think I'll keep it . Best offer I've gotten so far before mine runs out at the beginning of July is 1 year for 100$.


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Last edited:

Bubblehide

Well Known Rokslider
Joined
May 13, 2015
Messages
3,055
I had them as a trial when I purchased my car. I've never spent enough time behind the wheel to truly see a benefit. When it ran out, they wanted a ridiculous price to continue. I turned them down and never looked back. To me, it's just a waste of money. With the ability to record most anything now, and plug and play, for me, it makes no sense. But hey, to each there own.
 

wjohnson1983

Well Known Rokslider
Joined
Jun 23, 2016
Messages
100
Location
Harvest, AL
I called to cancel and they tried to keep me on. They offered the 5 month for $25 deal, but it's just too much of a hassle to call and do the song and dance every 5 months.

Now I get mail, email, and phone calls multiple times a month about re-subscribing.
 

ReddingArcher

Well Known Rokslider
Joined
May 22, 2014
Messages
1,017
I didnt know about the 5 months for $25 deal, I would have gone that route for sure. I think I paid something like $120 or $130 for the year but its worth every penny as far as I'm concerned, especially with the garbage radio we have around here.
 

Rob T

Junior Member
Joined
Apr 29, 2017
Messages
32
Location
Idaho Falls
Haggle with XM folks. They normally can find some sort of special after their introductory offer. In my opinion, nothing is better than driving home after a long day of hunting in the fall and listening to playoff baseball.
 

missjordan

Well Known Rokslider
Joined
Jan 22, 2016
Messages
1,104
Location
Missoula, MT
I think there customer service is easy to deal with. I always deal with them online and never had any issues. I will always have a Sirius subscription especially when traveling and hunting in rural areas


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lumis17

Well Known Rokslider
Joined
May 15, 2016
Messages
103
FYI, rather than giving them credit card info you can just have them mail you an invoice. That's what I do and I just pay by check when it's time to renew. It's a few extra bucks to do it that way, but I try paying by check for services that would seem like a pain to cancel.
 

Brendan

Well Known Rokslider
Joined
Aug 27, 2013
Messages
3,737
Location
Boston, MA
I can't get anything online or through my phone - but pretty sure I get all the channels. Music, news, NFL, etc. If I'm missing anything - I don't know about it... Any specific channels - let me know and I can check.
 
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