That’s accurate as far as re-orders, and fingerprints on file. I was referring to restarting the process, because I did not opt for the $9.99 fingerprint kit (my mistake).
I did my prints locally, which was a little bit of a fiasco during the pandemic, and used their pre-paid envelope.
Two weeks later, I had not received confirmation they had my prints. I sent CS an email. No reply. I called and left a VM, no return call. I ended up calling 3x before I got a CS rep on the phone, and was told their prepaid envelopes took up to 4 weeks for them to receive.
Ironically, the day I mailed their pre-paid envelope back I also mailed a buddy in UT a bino harness for his son, it was there in 2 days.
The process has not been bad. I just think the communication could have been better. I also gladly would have paid for priority shipping myself on the prints than tack on any additional time. A kiosk would have alleviated this.
I also ordered two suppressors via paper forms about 4 weeks before e forms were approved. I’m still waiting and a buddy that applied 2 months after me via e form has had his can now for a few months. That would have been nice to know too at the time, but of course that is on me.