Kifaru - Disappointment

[MountainZ]

History: I have several Kifaru packs that i have used extensively for years.

I bought a 22 Mag a couple of years ago and the top handle soon started pulling out of the stitching. Apparently it's only stitched through about ⅛" into the pack seam with no reinforcement. I have now written Kifaru 10 (ten!) times over the course of two years, called multiple times, and still receive no customer service response of any kind. I am horribly disappointed in my experience. At this point, I regret putting the money into this company that I have and regret recommending their packs to so many people. Buyer beware.

 

[Trumpkin The Dwarf]

That definitely doesn't match with my experience of Kifaru customer service. Not sure what to tell you, but they've always been on top of it when I message them. Maybe reach out to Aaron Snyder on one of the social media platforms?

 

[realunlucky]

@Kenneth@Kifaru

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[croben]

I’m surprised to hear you’ve tried so many times and had zero luck speaking with anyone. I’ve called Kifaru numerous times and they’ve answered every time other than once, but I left them a message and they called me back a short while later.

 

[GetWestern]

Defiantly not the norm that most people experience with them.

 

[justin davis]

That doesn’t sound normal to me. Kifaru has some of the best customer service I have ever dealt with.

 

[Marble]

I wonder if any of their replies went to your email spam folder, assuming the communication was via email. I've contacted them a few times over the years and they responded rather quickly.

And from what I have heard from others, they stand behind their product.

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[TCUHunter34]

It’s ridiculously easy to get them on the phone.

 

[Lowg08]

It’s ridiculously easy to get them on the phone.

I don’t own a kifaru pack but it was really easy to call and ask them questions during my pack research.

 

[couesbitten]

Agree with what everyone else has said, this is not typical at all for Kifaru CS. Hell, Aron Snyder used to routinely post his personal cell phone number on here and encouraged people to contact him with question on products, pack fitting and warranty issues.

 

[Kenneth@Kifaru]

History: I have several Kifaru packs that i have used extensively for years.

I bought a 22 Mag a couple of years ago and the top handle soon started pulling out of the stitching. Apparently it's only stitched through about ⅛" into the pack seam with no reinforcement. I have now written Kifaru 10 (ten!) times over the course of two years, called multiple times, and still receive no customer service response of any kind. I am horribly disappointed in my experience. At this point, I regret putting the money into this company that I have and regret recommending their packs to so many people. Buyer beware.

Reach out to my email. [email protected]

 

[EmperorMA]

The only thing that I find disappointing about Kifaru is their prices.

Being 20-25% more expensive than their American-made peers has me leaning against them.

 

[sivart]

you must be calling the wrong number. Kifaru's CS is awesome.

 

[thinhorn_AK]

The only thing that I find disappointing about Kifaru is their prices.

Being 20-25% more expensive than their American-made peers has me leaning against them.

For sure. I don’t even look at their stuff any more, havnt for awhile now just because of the prices. They make good stuff but can you even get into a frame, bag, lid, pockets for under a thousand dollars from them?

 

[Michael Rankin]

That’s really odd. I have always had great communication with this company. I have only interacted with them a few times over the last 6-8 years though.

My last interaction I sent an email about the shoulder strap starting to pull off the waist belt. I recieved a reply the next business day asking for a photo. Sent a photo, also told in the original email that I have used the crap out of this pack since 2017, and it was probably due to my own usage.

I had the replacement waistbelt in less than a week.

 

[chasewild]

For sure. I don’t even look at their stuff any more, havnt for awhile now just because of the prices. They make good stuff but can you even get into a frame, bag, lid, pockets for under a thousand dollars from them?

Man, I agree. I scoured the classifieds to get a frame and bag, and it still cost me about $600 for a frame and bag. Add a brain, $110, and then a water bottle holder ($40 or something), a pocket (call it $50) and I'm already at $800. That's NOT including a pocket I'm having made to give me more storage.

 

[MountainZ]

you must be calling the wrong number. Kifaru's CS is awesome.

Nope.

 

[MountainZ]

That’s really odd. I have always had great communication with this company. I have only interacted with them a few times over the last 6-8 years though.

My last interaction I sent an email about the shoulder strap starting to pull off the waist belt. I recieved a reply the next business day asking for a photo. Sent a photo, also told in the original email that I have used the crap out of this pack since 2017, and it was probably due to my own usage.

I had the replacement waistbelt in less than a week.

Glad you had a great experience with their customer service.

 

[MountainZ]

This kind of "hit and run" posting should give pause. So many people coming out asking questions, giving advice, or just confused as to how experiences could be so vastly different but no interaction from the OP

Uh, OK. I clearly stated my experience. Thanks for sharing your opinion.

 

[MountainZ]

I’m surprised to hear you’ve tried so many times and had zero luck speaking with anyone. I’ve called Kifaru numerous times and they’ve answered every time other than once, but I left them a message and they called me back a short while later.

Yeah. I am quite surprised as well.