Yard Candy
Lil-Rokslider
Got the Base Camp Hooded Sweater and the logo is peeling off after 3 months of casual use, and two washings. This is not a hunting garment, it's daily wear. You wear it out and about, in public, so if the giant KUIU logo is peeling off your front-left chest it looks pretty sh*tty. That's what $100 gets you? Crazy.
I emailed Kuiu customer service to make them aware. I wasn't asking for a credit, refund, or replacement, just kindly letting them know it was happening, because who knows... maybe a bad batch was made or something. Their response was:
"Unfortunately this isn't covered under our warranty as it's only cosmetic but this is something that happens quite often with that particular item (even our hunting gear) as our logos are only screen printed."
Uh, ok. So two things. 1) I wasn't asking about warranty coverage but they immediately took the standpoint of "we don't cover that" and 2) their entire explanation just sounds like, "we know that we make something that will come apart, and it's fine."
Just had to vent.
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I emailed Kuiu customer service to make them aware. I wasn't asking for a credit, refund, or replacement, just kindly letting them know it was happening, because who knows... maybe a bad batch was made or something. Their response was:
"Unfortunately this isn't covered under our warranty as it's only cosmetic but this is something that happens quite often with that particular item (even our hunting gear) as our logos are only screen printed."
Uh, ok. So two things. 1) I wasn't asking about warranty coverage but they immediately took the standpoint of "we don't cover that" and 2) their entire explanation just sounds like, "we know that we make something that will come apart, and it's fine."
Just had to vent.
Sent from my SM-G975U using Tapatalk