Bluto
WKR
- Joined
- Jan 16, 2014
- Messages
- 524
Long time Zamberlan wearer, so I replaced the last ones this year with 960 Guide’s. About 5 miles into break in, I snagged a lace and it actually snapped off one of the lace guides.
They were unable/refused to get them repaired before my hunt, so I ended up having to figure out a lacing method to make up for the missing guide.
4 days into the hunt (probably 20 miles total on them) the rand starts separating from the boot. I no longer think the snapped guide was an anomaly like I did before. They’re just not very well made boots anymore. Which is disappointing.
Fast forward to December, still no resolution for warranty, and I’m not sure I want the bolts anymore anyway. They’re obviously not very good, so I ask about returning to the retailer (the retailer said they would accept thin with Zamberlan’s blessing) and I get this gem in reply.
“Zamberlan products and does not foster un-necessary waste for environmental and ecological reasons, as well as for the respect for the materials used in our products. As stated before we would have the boots sent out to be serviced for repair.”
Nope, not kidding. In order to save the environment, we aren’t taking back our shoddy boots. I suggested that maybe they should use better materials and craftsmanship in your products, that would be a better way to cut down on waste. So now they’ll take them, to repair them in the same manner they manufactured them just to fall apart again.
Zamberlan might make a good boot in Italy, but Zamberlan USA is garbage and their warranty is worse. Go somewhere else. I am.
They were unable/refused to get them repaired before my hunt, so I ended up having to figure out a lacing method to make up for the missing guide.
4 days into the hunt (probably 20 miles total on them) the rand starts separating from the boot. I no longer think the snapped guide was an anomaly like I did before. They’re just not very well made boots anymore. Which is disappointing.
Fast forward to December, still no resolution for warranty, and I’m not sure I want the bolts anymore anyway. They’re obviously not very good, so I ask about returning to the retailer (the retailer said they would accept thin with Zamberlan’s blessing) and I get this gem in reply.
“Zamberlan products and does not foster un-necessary waste for environmental and ecological reasons, as well as for the respect for the materials used in our products. As stated before we would have the boots sent out to be serviced for repair.”
Nope, not kidding. In order to save the environment, we aren’t taking back our shoddy boots. I suggested that maybe they should use better materials and craftsmanship in your products, that would be a better way to cut down on waste. So now they’ll take them, to repair them in the same manner they manufactured them just to fall apart again.
Zamberlan might make a good boot in Italy, but Zamberlan USA is garbage and their warranty is worse. Go somewhere else. I am.