Spiral Horn
WKR
- Joined
- Oct 19, 2019
- Messages
- 876
Just thought Iād share a good news customer service story. Recently sent a Zeiss Victory Binocular for repair (that I damaged while on a hunt). The entire repair experience from beginning to end was smooth as glass. Got an initial inspection report on what needed to be repaired and full explanation of the process. Major repair, including completed disassembly, replacement of lenses and eyecups, etc. Just got them back yesterday in absolutely pristine, āoptically new,ā condition. If it wasnāt for a few minor wear marks on the housing I would have thought theyād sent me a brand new replacement. The best part was - no charge for any of it. A few years ago they also repaired and tuned up my old Dialyt 10x40s when the main hinge wore out. Same experience and free of charge.
Theyāve consistently taken great care of me over the years, and thought Iād give them a shout out.
BTW - they also offered me a ālonerā of the same model while mine was being serviced.
Theyāve consistently taken great care of me over the years, and thought Iād give them a shout out.
BTW - they also offered me a ālonerā of the same model while mine was being serviced.