Also posted this in a thread dedicated to the new Maven RS1.2 scope over in the long range hunting forum but figured this deserved a thread in the optics forum as well.
HUGE shout out to Maven Optics for some of the best customer service I’ve experienced in recent years. After noticing my elevation turret seemed damaged from the scope/rifle being dropped, I contacted their warranty department and explained what had happened. Much to my surprise, they asked me to send it in for an inspection to determine what it would take to fix the scope if it was indeed damaged. I had assumed I was SOL since the scope was damaged due to a drop, so this was a pleasant surprise.
Their communication at every point was prompt and thorough. First they sent clear instructions of how to send the scope in to the warranty department. A few days later, they let me know the scope had arrived and would need to be inspected. At this point I anticipated 6+ weeks for an update based on what I’d read online, especially since this was over the holidays. However, just two weeks later they let me know their inspection was complete and unfortunately the elevation turret was significantly damaged and would require repair at an outside facility.
Rather than asking me to cover the cost and wait for repairs, which would have been very reasonable based on my experience with other companies, they instead sent me a brand new RS1.2 to replace the one that was damaged, which arrived 2 days after their inspection was completed. Even more impressive, the replacement scope package included stickers, window decals and a small gift towards their clothing store due to not having a neoprene cover available to accompany the scope. Despite all this, there is also a note that they plan to send a neoprene scope cover to me once they’re in stock again.
In summary, Maven has gone above and beyond expectations and I want to ensure I recognize them for it. This interaction has made a loyal customer out of me for years to come. I’ve had my eyes on a pair of their compact binos to take along on hikes and this will likely push me over the edge to buy them. I’m also in need of a spotter and Maven will be on the short list for that as well.
WELL DONE MAVEN!
HUGE shout out to Maven Optics for some of the best customer service I’ve experienced in recent years. After noticing my elevation turret seemed damaged from the scope/rifle being dropped, I contacted their warranty department and explained what had happened. Much to my surprise, they asked me to send it in for an inspection to determine what it would take to fix the scope if it was indeed damaged. I had assumed I was SOL since the scope was damaged due to a drop, so this was a pleasant surprise.
Their communication at every point was prompt and thorough. First they sent clear instructions of how to send the scope in to the warranty department. A few days later, they let me know the scope had arrived and would need to be inspected. At this point I anticipated 6+ weeks for an update based on what I’d read online, especially since this was over the holidays. However, just two weeks later they let me know their inspection was complete and unfortunately the elevation turret was significantly damaged and would require repair at an outside facility.
Rather than asking me to cover the cost and wait for repairs, which would have been very reasonable based on my experience with other companies, they instead sent me a brand new RS1.2 to replace the one that was damaged, which arrived 2 days after their inspection was completed. Even more impressive, the replacement scope package included stickers, window decals and a small gift towards their clothing store due to not having a neoprene cover available to accompany the scope. Despite all this, there is also a note that they plan to send a neoprene scope cover to me once they’re in stock again.
In summary, Maven has gone above and beyond expectations and I want to ensure I recognize them for it. This interaction has made a loyal customer out of me for years to come. I’ve had my eyes on a pair of their compact binos to take along on hikes and this will likely push me over the edge to buy them. I’m also in need of a spotter and Maven will be on the short list for that as well.
WELL DONE MAVEN!
I hope they are building a bunch of RS 1.2s because they are going to sell a lot of them
