- Thread Starter
- #21
OP
steelheadmike
WKR
In all seriousness, any half decent company would’ve handled it whether or not you filed a return request through amazon. It would t have taken any more effort than their passive aggressive response. They won’t be getting business from me.
That's been my experience up until this point.
I was able to return the cooler (through Amazon) but still have to get a cooler.
The messed up part is that I REALLY wanted a Canyon. All they had to do was say "We tore up the return. We'll honor our warranty" and I would have been tickled (Amazon clearly gave them that option; there was no agreement between Canyon/Amazon). I'm sure they make a great product, but they sent me a lousy cooler. It was their choices that are making me spend money elsewhere.