I'll try and keep you all abreast of everything that is happening. It's all happening very fast, so lots of changes. For those who are worried, don't be, it will all get squared away. Most recent update:
[FONT=wf_segoe-ui_normal]Wanted to give an update on some things going on with the update. Overall it has been a tremendous success. Less than 2% of customers have had a problem. Due to the large volume of customers you may be in this group though. Here are some things that are going on right now. We are also releasing updates to Android and iOS to fix as much as we could get in. Look for those today 8/2 and make sure you have version 4.0.1[/FONT]
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If you had a Membership and it is saying you have a Basic Membership now, please contact our Customer service they can Re-Add access for you. [email protected]
[FONT=wf_segoe-ui_normal]Wanted to give an update on some things going on with the update. Overall it has been a tremendous success. Less than 2% of customers have had a problem. Due to the large volume of customers you may be in this group though. Here are some things that are going on right now. We are also releasing updates to Android and iOS to fix as much as we could get in. Look for those today 8/2 and make sure you have version 4.0.1[/FONT]
- If your content didn’t come over such as waypoints or tracks we should still have it in our system and can restore it for you. Just give us a call/email. [email protected]
- If you are having trouble logging in about 5% of customers passwords did not carry over. Please reset your password to get an email. If you don’t see the email check your spam/Trash folder. Go to www.onxmaps.com/web to reset password
- If you had 2 premium state memberships you are now upgraded to Elite access in the new system. We only have 1 and 50 state memberships. You are grandfathered in at your past purchase prices for Elite.
- If you are having trouble saving a map, we are having trouble with Google shutting down our servers with the spike in usage. They think it is an attack by bots and not our real users. We have addressed a couple things we can control to make it more stable over the night. Waiting on Google to address the problem as well today.
- If your layers are telling you to purchase and it says you have a premium/elite membership do these steps:
- Open the Hunt App
- Tap on Map Layers
- Scroll down and tap Manage States
- Disable your State
- Select your State
- Click the x in the top left corner
- Tap Map Layers
- Swipe down on the layers menu to refresh your layers
- Turn on the layers you wish to view
- Open the Hunt App
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If you had a Membership and it is saying you have a Basic Membership now, please contact our Customer service they can Re-Add access for you. [email protected]