I had read a lot of hype about the wrangler stretch waist outdoor pants and wanted to get a pair. So last year when they had a buy one get one half off I got them and I was really impressed for the price, especially since I normally wear the Prana Stretch Zion as my everyday/hunting pants and they are a bit pricey.
Anyways, I wanted to order more Wranglers this past sale and put in my order. However, I got an email later that day that they cancelled part of my order, the one set that was half off. So I got in contact with their customer service and they said it was because they were sold out in that particular size and color. He said the website doesn't actually keep an accurate account of the items that are in stock or not. Anyways, I wanted to cancel the entire order but he said I can't cancel your order once it has been placed (even though they cancelled the other one). So I had to wait for the one pair to get here before I could return them to get my money refunded. Took almost 2 weeks and they just got here. I don't know, I was really irritated by the situation and was hoping maybe they would give me the one pair for half off or offer me an extension on the sale, but the customer service guy was pretty rude and then just ended the conversation. I didn't open the package and just contacted them to send me the refund stuff, so they send it and also tell me Due to high demand and system maintenance, refunds may be delayed approximately 4 weeks.
Has anyone else experienced this with them? I am not trying to talk bad, but I am frustrated that I couldn't get them on sale or cancel my order when they were the ones that did not have the item in stock. I am hoping to get more in the future but I do not want to deal with this prolonged headache again.
Anyways, I wanted to order more Wranglers this past sale and put in my order. However, I got an email later that day that they cancelled part of my order, the one set that was half off. So I got in contact with their customer service and they said it was because they were sold out in that particular size and color. He said the website doesn't actually keep an accurate account of the items that are in stock or not. Anyways, I wanted to cancel the entire order but he said I can't cancel your order once it has been placed (even though they cancelled the other one). So I had to wait for the one pair to get here before I could return them to get my money refunded. Took almost 2 weeks and they just got here. I don't know, I was really irritated by the situation and was hoping maybe they would give me the one pair for half off or offer me an extension on the sale, but the customer service guy was pretty rude and then just ended the conversation. I didn't open the package and just contacted them to send me the refund stuff, so they send it and also tell me Due to high demand and system maintenance, refunds may be delayed approximately 4 weeks.
Has anyone else experienced this with them? I am not trying to talk bad, but I am frustrated that I couldn't get them on sale or cancel my order when they were the ones that did not have the item in stock. I am hoping to get more in the future but I do not want to deal with this prolonged headache again.
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