Goretex warranty info

7718Sallee

Senior Member
Joined
Oct 26, 2018
Messages
142
Location
Mid valley,Oregon
So heres the story, I bought a pair of Crispi boots at the pnw sportsman show february 2019 they are great right out of the box comfortable/waterproof exactly what I was hoping for. This spring during bear season walking through wet vegetation I could feel both my feet getting wet. I’ve never had any issues before so I tried them again on my next trip had rain pants and gaiters on and in wet vegetation my feet were getting wet. So I emailed Crispi and they asked for pics etc then told me to contact goretex because Crispi only has a 1 year warranty and goretex is lifetime warranty ( not what I was hoping for, seemed like they were just passing the buck) I thought that it was going to be a big hassle but I emailed goretex back and forth a few times they wanted a receipt from purchase which I didn’t have. But they asked about a half dozen questions and after I answered them they said to send them my paypal account info and a picture of my boots after I cut down the tongue 4” the next day I had 360$ in my paypal account.
I wish I would have known about this ACTUAL goretex warranty about 10 years ago. I’ve bought so many things that were supposed to be waterproof but weren’t or at least not very long that ended up getting thrown away. So anyway just trying to pass on the information and hope it helps someday else out. Good luck out there

Bill
 

Laelkhunter

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Joined
Aug 26, 2013
Messages
1,426
Location
New Orleans, La.
……... and a picture of my boots after I cut down the tongue 4” the next day I had 360$ in my paypal account.


Bill
Bill, sorry for the stupid question, but why the 4 inch cut down the tongue ? I'm glad they took care of you, it's good to know they stand behind their product.
 

nettereo16

Senior Member
Joined
Feb 7, 2017
Messages
175
Location
NC
Bill, sorry for the stupid question, but why the 4 inch cut down the tongue ? I'm glad they took care of you, it's good to know they stand behind their product.
So they know you aren’t keeping you’re old boots
 

Laelkhunter

Senior Member
Joined
Aug 26, 2013
Messages
1,426
Location
New Orleans, La.
So they know you aren’t keeping you’re old boots
A 4 inch cut on the tongue would have no negative effect on the boot, especially if you sewed it up after the picture was taken. Not sure if that is the best way for them to make sure you don't use them anyway. He could probably sell them on Ebay in that condition, and recoup even more of his money, or just keep them and use them if there is no rain forecast.
 
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7718Sallee

7718Sallee

Senior Member
Joined
Oct 26, 2018
Messages
142
Location
Mid valley,Oregon
Bill, sorry for the stupid question, but why the 4 inch cut down the tongue ? I'm glad they took care of you, it's good to know they stand behind their product.
4” cut is because they are paying me to replace them and they want them destroyed.
 

Laelkhunter

Senior Member
Joined
Aug 26, 2013
Messages
1,426
Location
New Orleans, La.
I see by the email that they normally have the customer return the item, but due to the virus, they are foregoing that and just having the customer cut the tongue with scissors. Makes perfect sense now. Glad they took good care of you.
 

WesternHunter

Senior Member
Joined
Apr 7, 2016
Messages
147
Location
Utah
I had a pair of Iowa renegade boots that lasted maybe 6 months before the seams by the toe box blew out and started leaking. Went through the process with goretex, sent them in, and they determined they were faulty and gave me $ credit. They were happy to simply replace the boot with the same model but I talked them into giving me the credit and using it towards another pair and I pay the difference in price. That’s how I ended up with my first Crispi boots actually. I have 3 pair now the oldest of which is going on 5 years with no leaks.
 

Cody finch

Newbie
Joined
Mar 21, 2020
Messages
2
They replaced my 2.5 year old lowas a couple years ago gortex is a lifetime warranty. I definitely have respect for companies like this.
 
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