Onx Problems

[cpahunts]

Anyone else having trouble getting OnX Maps to work lately -- it's getting stuck for me both on Google and Firefox. When I try to drill down on an area -- just after a few clicks it freezes.

 

[NatParkChaser]

I haven't had that particular issue, but I will say that their customer service was *very* responsive when I emailed them about a problem a month or so ago. I would recommend that you reach out to them directly. It will likely help them too, to know that a problem exists and that they need to devise a solution.

 

[RCL]

Yes, their customer service is top notch.

 

[cpahunts]

Very good. I emailed them yesterday but it is the weekend so hopefully will hear back tomorrow. Thanks much.

 

[BrokenArrow]

Could be a plug-in issue. Usually the culprit when either a browser or program updates. One has to catch up with the other. I had to do this with google earth recently.
Try updating your browsers or OnX version first,

 

[ragz]

Try disabling some of your layers if you have multiple states on.

 

[cpahunts]

Thanks for the suggestions -- still not working. Hopefully the guys from OnX can get me back up and e-scouting tomorrow.

 

[Tick]

Had the problem several weeks ago with it just closing on my phone. Did it a couple of days then stopped.

 

[Stoney920]

Good to hear about the positive experience with customer service as I just got onX and am new to all of it, so hopefully the good customer service holds true.

 

[come2elmo]

Over the last few weeks I have been getting a warning from Firefox the website is having an issue similar to the op. Also I don’t have the option to adjust the transparency of the layers like the iOS app has. I believe the web app had it at one point but maybe it didn’t

 

[YZF_88]

Did your membership expire? Mine just did and they auto renewed it....but I wasn’t expecting a $99 charge with no warning!!!! Hopefully my waypoints stay when I do renew on my time.

 

[shader112]

Had the problem several weeks ago with it just closing on my phone. Did it a couple of days then stopped.

I've had the same issue for a few months. I updated the app and it still happens. Not sure what the problem is. I have a 5 year old phone so i usually chalk issues up to that.

 

[come2elmo]

Yea they hit me for my Wyoming state but I had upgraded my account to all states with a card from camofire so now I have to get that straight.

 

[Tick]

Did your membership expire? Mine just did and they auto renewed it....but I wasn’t expecting a $99 charge with no warning!!!! Hopefully my waypoints stay when I do renew on my time.

I had the same thing happen this year. I am a fan of OnX, but did not like that.

 

[pumatom]

Anyone else having trouble getting OnX Maps to work lately -- it's getting stuck for me both on Google and Firefox. When I try to drill down on an area -- just after a few clicks it freezes.

I had different problem, when I updated the app last week
It deleted my off grid maps and would not download any more
Customer service got it working but I had to redo my off grid maps again

 

[Stillhunterman]

I dunno... Onx is a handy platform, but sure seems like every year I read about more than a few folks having problems. I'll have to think some more about getting it...

 

[Rich M]

I dunno... Onx is a handy platform, but sure seems like every year I read about more than a few folks having problems. I'll have to think some more about getting it...

You have to remember that everyone has diff technical capabilities.

I compare it to those reviews you see when looking at say a tent. There will be a 60-yr old lady saying she loves the tent and it goes up easy. Then there is a group of 30-yr old guys who can't get the tent to stay up.

That said - I have a 1 state membership (off camofire) and it is worth those prices to try it out.

 

[wapitibob]

I believe onx has had some difficulty in switching itself between service and no service. I don’t know if that’s true but I always put phone into airplane mode before I start the app and have zero problems on iPhone 5 and XR.