fwafwow
WKR
- Joined
- Apr 8, 2018
- Messages
- 4,958
I've had two GPS emergency devices for some time - the Spot Gen 3 (yearly subscription) and the inReach Mini (for which I paid a monthly fee - for a month - for a backcountry trip). I'm finally trying to cancel the Spot subscription before it automatically renews next month. No way to do it online - at least that I could figure out. The customer service email they used to use bounces and sends you to a toll-free phone number link. So I'm on hold and have had enough time to research and find that they are probably going to say that the cancelation won't work because I'm closer than 30 days, and that they will offer me a cheaper price. WTH? Not sure if I should continue to wait on hold or just challenge the credit card bill when it comes through.
Anyone else experience this? Note - by way of comparison - I had both technical and billing questions today for Garmin and I was able to chat online twice with a wait time of a minute, and to talk to a human being with a wait time of maybe two minutes.
Anyone else experience this? Note - by way of comparison - I had both technical and billing questions today for Garmin and I was able to chat online twice with a wait time of a minute, and to talk to a human being with a wait time of maybe two minutes.