Using Burris warranty

[Mountainrancher]

Just sent a scope in to Burris for some repairs and thought I’d give a rundown of how the process works out for me. I haven’t heard much about Burris’s warranty in use but on paper it is very similar to the now industry standard vortex warranty.

The process started on Wednesday I got on Burris’s website and started a warranty/repair request. I had to make an account and fill out a form for the request. The process was a little confusing and I wasn’t sure I had done it right, but Thursday morning I had an email from the automated system with a case number and address to send the scope to.

I sent the scope out today via usps and I’m assuming I will be updated when it arrives. The website said lead times of 4-6 weeks for repairs so I’m curious how long the process will take. I’ll update this thread as things progress.

 

[Motown]

Good to know. Just curious but what issue did you have and with what scope? I own a bunch of Burris scopes and am just wondering.

 

[Mountainrancher]

Good to know. Just curious but what issue did you have and with what scope? I own a bunch or Burris scopes and am just wondering.

It’s a fullfield e1 I think the erector is bound up the windage won’t adjust at all

 

[Motown]

Ah that sucks. Well good luck and I hope they treat you right. I have heard good things about their warranties in the past.

 

[Mountainrancher]

My guess is they will just end up sending me a new scope but time will tell

 

[strikerfired]

I’ve used their warranty before, they will replace the optic. If it’s no longer in production, they will substitute a “like” optic.

You also have the option of using the value of the scope towards a different optic they make, if you desire.

 

[SomeJackassOnAForum]

Did this happen while zeroing?

 

[Mountainrancher]

Got an email from Burris this morning that they received the scope still saying 5-6 week timeframe so now I wait.

 

[Mountainrancher]

Another email this morning saying that the product was not repairable and was going to be replaced. I figured this would be the case and the email said they will send tracking numbers when the new scope ships to me.

 

[strikerfired]

Do they still produce the broken scope?

 

[Mountainrancher]

They still make the same model but the reticle in the broken one is discontinued I believe. My guess is that my replacement will have the new reticle but they may have some of the discontinued one just for replacement.

 

[Mountainrancher]

Received my replacement scope from Burris today. As I suspected it is the newer reticle not the same as the broken one. Over all this was a super easy and painless experience.

 

[Thinkingman]

Got an email from Burris this morning that they received the scope still saying 5-6 week timeframe so now I wait.

Less than two weeks and you have the replacement.
Burris is a great company in my experience, which doesn't include any failed items.

 

[Mountainrancher]

Less than two weeks and you have the replacement.
Burris is a great company in my experience, which doesn't include any failed items.

It probably helps that I’m in Colorado so shipping times only took a day each way, but I am still very impressed with the turnaround time and communication from Burris.

 

[NChunter1989]

I had an issue with a discontinued model last year, the process was smooth & painless, just not impressed with Burris quality.


Sent from my iPhone using Tapatalk

 

[Osteodoc08]

I had a Burris go down a few years ago. It was an older scope and they said it wasn’t repairable. They gave me a few options and in the end I was happy.